In House

'Flippant' emails won't affect client/firm relationships, in-house lawyers say

Corporate legal departments will continue to demand more transparency on billing and fee structures, experts say

, New York Law Journal


The disclosure of internal DLA Piper emails that referred to churning a client's bill drew the attention of the legal world last week, but several in-house counsel said that while the emails were disturbing, their release would not likely affect client/firm relationships or the billing review process because clients are already demanding more transparency from firms.

This content has been archived. It is available exclusively through our partner LexisNexis®.

To view this content, please continue to Lexis Advance®.

Continue to Lexis Advance®

Not a Lexis Advance® Subscriber? Subscribe Now

Why am I seeing this?

LexisNexis® is now the exclusive third party online distributor of the broad collection of current and archived versions of ALM's legal news publications. LexisNexis® customers will be able to access and use ALM's content by subscribing to the LexisNexis® services via Lexis Advance®. This includes content from the National Law Journal®, The American Lawyer®, Law Technology News®, The New York Law Journal® and Corporate Counsel®, as well as ALM's other newspapers, directories, legal treatises, published and unpublished court opinions, and other sources of legal information.

ALM's content plays a significant role in your work and research, and now through this alliance LexisNexis® will bring you access to an even more comprehensive collection of legal content.

For questions call 1-877-256-2472 or contact us at

What's being said

  • TransparentBusiness

    I hope that the recent DLA Piper case functions as more than just a cautionary tale and inspires clients to demand more transparency from their lawyers. A web-based solutions like can resolve the issue of overbilling easily by keeping track of worked hours in real time. If lawyers insist on getting paid by the hour, there has to be a system of accountability in place that shows clients what work is being done every hour, especially when clients are expected to pay upwards of $300 for every hour. Companies and individuals in more than 96 countries are using TransparentBusiness to capture screenshots of remote activity every 3 minutes. To see how TransparentBusiness protects clients against overbilling, check out this short video:

Comments are not moderated. To report offensive comments, click here.

Preparing comment abuse report for Article #1202594544612

Thank you!

This article's comments will be reviewed.