Law Firm Management

The Project Management Craze: Are We Solving the Right Problem?

, New York Law Journal


Marcie Borgal Shunk, president and founder of The Tilt Institute, writes: For some firms approaching the concept of efficient service delivery holistically, the results can be impressive. Yet for others the improvements are isolated, limited or non-existent. Conventional wisdom cites the billable hour or lawyers' inherent reluctance to change as the primary obstacles. But what if the proposed solution—the need for systematic project management and process improvement—is simply solving a misdiagnosed problem?

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